All Wheel Drive Auto is a unique independent Seattle area Expert Subaru service & repair facility. We combine years of dealer experience with a local neighborhood shop atmosphere. We use high quality Subaru parts & test equipment and have the expert knowledge to fix it right the first time. Call us at 425-828-3600 to get a quote or find out more.

All Wheel Drive Auto - Seattle Area Independent Expert Subaru Repair & Service

(8 votes, average: 5 out of 5)

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by Justin Stobb

Graeme G.’s Review of: All Wheel Drive Auto Wow, what great service! (rating 5 out of 5)

I’ve never had someone I could refer to as “my go to guy” for service
on my Subaru Outback and my Subaru Impreza. Actually, I’ve never had a
“go to guy” for any car I’ve ever owned. For that reason I’ve never
been inspired to write a review for a mechanic before. But in
Kirkland’s All Wheel Drive Auto I’ve found a team that I can trust
with my cars. There is nothing in my life more important to me than
making sure my family is safe; a critical part of that is making sure
that my vehicles are sound, and I can know that my wife and children
can go out and be safe on the roads.

Justin has proven himself to really care - not just about my Subaru
Outback and my Impreza, but about me, as well. I can trust him to look
out for my best interests; he’s up front and honest, and his prices
are very fair. Honestly, I don’t know how his prices compare to other
mechanics - either Subaru specialists or generalists - but it doesn’t
matter to me because I trust him.

Just be warned - he cares deeply about the impact of our vehicles on
the environment; if you’re not careful, you’ll get a master’s level
discourse on how our vehicles could run better if only… Justin’s
awesome - try him out, and you’ll see why.

Justin and Randy:

Just wanted to send a word of appreciation…What everybody wants in an auto service provider is to be able to trust two things: 1. That you are experts 2. That you won’t over-charge.

You went beyond ensuring that trust, and made it so pleasant for me to do business with you. Thank you for being extra-beyond-the-call-of-duty helpful, for providing printed copies of manufacturer’s instructions for a specific type of wind-noise repair, for doing such a thorough job of the post-purchase inspection of my Legacy. Thanks also for the convenience and the loaner/rental car, which really took a lot of headache out of getting the car serviced. And thanks for the Starbucks gift card! On top of all that, I appreciate your sense of humor. =) …

I could not be happier with your service (unless you provided it completely free of charge ). Consider me a lifetime customer.

Best regards,

Michelle B.
Kirkland, WA

Dear Justin,

I’ve been meaning for a long time to write you a thank you note letting you know what a pleasure it has been to do business with you as well as get to know you. Greg and I greatly appreciate you and your employee’s hard work, knowledge about engines/cars, honesty, and your easy-going and friendly manner. You have gone above and beyond to ensure we are satisfied and taken care of, and you will always be the mechanic we choose. We’d be happy to give a recommendation if you ever need one.

Best,
Megan and Greg H.

PS - the Subaru is running great in the heat, thanks for the follow-up call

Sarah S.’s Review of: All Wheel Drive Auto Exceptional Customer Service! (rating 5 out of 5)

Safety is my #1 concern when it comes to my car. Therefore, I don’t
like to leave her in the hands of just any Joe Jiffy. When I expressed
my concern about my check engine light being on to an acquaintance, he
said he too has a Subaru and referred me to Justin at All Wheel Drive
Auto. A referral is a thousand times better than a fancy commercial
with a catchy jingle. So, I took my car there for a diagnosis. When
Justin took the time to show me under my hood what he and Randy found,
I knew he had my safety in mind and that he was honest. He already had
me at “Let me show you under the hood.” But when I came back and he
arranged and PAID FOR! a rental car for me for the day, I was shocked!
Now that’s customer service!! I recommend All Wheel Drive Auto to
everyone.

Hello Justin - - - Thanks SO MUCH for all your help last Friday and Saturday (April 13th and 14th). I can’t tell you how much I appreciate your immediate response to my automotive predicament. From my first phone contact with you, to arriving at your shop with my car on Alan’s (Totem Lake Towing) flat-bed truck, to the careful attention to and repair of my car (including chasing down the necessary parts late on Friday afternoon and coming in on Saturday morning to complete the
work) . . . you displayed a level of professionalism and courtesy that seems all too rare these days. I also really appreciated your clear communication to this “mechanical dummy” of the details of the problem and subsequent repair. All in all, you and your tech (whose name escapes me) did a superlative job. I wish you the best of luck with your business in the coming years . . . based on my experience, I’m sure you’ll enjoy outstanding success.

Cheers
Colleen B.
(1995 Subaru Loyale Wagon)

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10 Responses to “Customer Comments and Testimonials”

1. Deborah Middleton Says:
   April 17th, 2008 at 7:05 pm

   Hi Justin,

   I wanted to take a moment to thank you for the excellent experience with your company. Your response to me when I had trouble after a repair you did was superb, even though it was not the fault of you or your service, but rather a bad part. You truly went the extra mile! I also was not easy to deal with as I have a complicated schedule that got in the way of the reschedule. Throughout it all, you were pleasant, helpful, and never once upset that you had to do a complimentary redo that was an expensive job to begin with. I work with the public, and it is a pleasure to find someone who is not only excellent at what he does, but provides true customer service, which is a lost art today. I have already begun refering people to you, and I will continue to do so, and will be back in the future. Many thanks again for your excellent business/service all around.

   Cheers!

   Deborah Middleton

2. Rob & Melissa H. Says:
   April 18th, 2008 at 3:56 pm

   We’ve been taking our Subaru Impreza Outback to Justin at All Wheel Drive Auto for the past year. We’ve been extremely impressed with the level service provided by Justin and his staff. They are knowledgeable, honest and priced fair. We would recommend using their services for any of your automotive needs.

3. Stacey A. Says:
   April 30th, 2008 at 9:21 pm

   Justin,
   We often hear about car ‘people’ taking advantage of women because they think we are easy targets. I can very much say that I trust you and All Wheel Drive Auto to be honest, fair and competitively priced. I appreciate that you take the time to talk to me, and explain what is happening, why and what the options are. Each time I have had my car in, I have felt like a very valued client and have trusted completely that you are doing excellent work. You and your employees go above and beyond in customer service and that is why you are the one and only person I trust my car with– and HIGHLY recommend you to others.

4. Chad Buehler Says:
   May 5th, 2008 at 7:30 pm

   Justin,

   I wanted to take a moment to thank you for the excellent service and attention to detail you gave me on my 60K mile tune up. You took the time to give me an accurate quote and then took the time after the repair to explain everything that was done and showed me the parts that were replaced. Once again you truly went the above and beyond, Thank you for everything.

   Regards,

   Chad Buehler
   Regional Sales Director

5. Lisa Caldwell Says:
   May 8th, 2008 at 5:30 pm

   I recommend All Wheel Drive Auto with all my confidence and trust. They do a thorough and complete job for a fair price and their level of communication with the customer goes well beyond expectation. Justin is amazing and he has proven his goal is to keep cars safely on the road for as long as possible and providing his customers and the public in general with peace of mind. This business has the integrity and quality that I thought disappeared generations ago. Top Notch!

6. Gail DiRe Says:
   May 12th, 2008 at 9:45 pm

   Hi Justin - I wanted to thank you so much for all the service and help you have been to me with my car. I feel so assured now that I have someone I can trust and call whenever I have any car questions are repairs. Even when I was stranded with a dead battery, you came right away, got me to the shop and replaced the worn out battery and sent me on my way very quickly.

   Trust and honesty is huge when someone is working on your car especially when I don’t understand what anything is. You have always looked out for my best interest. Explaining what you are doing and what I need. I am so confident of your integrity and expertise, I have recommended you to my family and friends.

   Thank you again.
   Best ~Gail DiRe

7. Matt Says:
   October 18th, 2008 at 11:41 pm

   So I’m in town for the weekend visiting family when my car starts to act very strange. but most places are either closed or too busy. Then i called Justin at All Wheel Drive Auto. He made himself available to help me out on his day off, so i would be able to get back home on time. he treated me as if i had been coming to him for years as a loyal customer, yet it was my first visit. i would recommend that anyone who has a Subaru to make this your regular shop for repairs and maintenance. Justin is by far one of most reliable and trust worthy mechanics i have met.
   Thank you so much for helping me on such short notice.
   -Matt O’Brien

8. Shawn Griffin Says:
   November 26th, 2008 at 4:26 pm

   I am so impressed with these guys. My car was about to break in two when I brought it in and they put her back together, better than new. They bent over backwards to make it as painless as possible and showed genuine concern for me and my car. Finally, a mechanic I can trust. Thanks guys. Keep up the good work.

   Shawn Griffin
   Bothell, WA

9. Jenisa Says:
   April 17th, 2009 at 7:12 pm

   Warning this will be long!
   On the morning of 12/30/2008, my car started acting funny on the ride to work (Everett to Kirkland), thinking it
   probably needed a tune-up, I dropped my 99 Subaru Forester off at a notable Kirkland location, with a note
   requesting a tune-up.

   And on 12/31/08 I got the call that my car had suffered the thing Subaru’s are known for, a blown head-gasket, and
   the estimage was $1800 bucks…

   Then 2 hours later they call me again to say my whole engine has to go, and finally on Friday, 01/02/09 I am given the complete estimate of $4,851 bucks to fix!!
   Happy New Year! Screaming and crying soon ensued!

   They contacted my warranty company to have the repairs covered, and I was declined and declined and declined.
   My car sat there at that location, for 6 weeks! During which they assured me they were really going to bat for me and doing all they could possibly do…
   I was continuously declined by my warranty company, citing it due to a collapsed piston ring on my 4th ring, due to excessive carbon buildup, and some other technicality.. But lets just say it was something dramatically fake, that these mechanic’s who were supposed to be expert’s on Subaru’s failed to notice or to question it!

   I was at the end of my rope, I had gotten into the habit of calling different mechanics and trying to get some more help or direction, when I happened to find All Wheel Drive Auto or AWD, via google.
   During my break at work, I called them and spoke to Justin Stobbs, I explained my situation in my civilian terms since I do not speak mechanic!
   Not only did he listen, he seemed as properly outraged as I felt. He also took a genuine interest in my problem/fight.
   As soon as I mentioned the carbon buildup and the other strange measurement, he instantly said that was impossible! Or improbable..
   He even asked me to fax him all of my info that I had thus far so he could take a look! Because what I said didn’t
   make any sense.
   He said he would take it home with him to look at… Basically doing homework by choice! After speaking with him, and hearing that! I was sold!

   Now we ran into a few snags, my warranty company AUL really did not want to fulfill their end of the deal. And continued declining my requests. I got into the habit of calling them after I got off work and leaving multiple messages, that I rarely got responses to.

   Justin found that Head Gasket repair was not included in my particular warranty, (Even though I was told otherwise when I purchased the policy), since my car had over 100,000 miles.

   But eventually with the help of AWD and
   Justin Stobbs, they were able to find some severe piston damage (Which explained the knocking sound) that was
   included in my warranty!!

   And as of, Thursday 04/02/09 I was able to drive my Forester home!!

   It had been so long since I’d driven it, my tabs were expired and I’d forgotten how to use my CD player!
   A small price to pay, when I have my investment and freedom back! With a new engine!

   I look back to mid-February when I just happened to stumble apon AWD, and I Thank God that I called them!
   I truly believe I would not have my car back, were it not for all their hard-work, persistance and good will!!!
   AND they washed me car too!!
   I didn’t notice until the next day when my car was shiny!!

   Thanks very much to Justin and the guys at AWD and all they did for me and my car!
   I truly appreciate them for all they did!

10. Justin Stobb Says:
    April 17th, 2009 at 7:25 pm

    Thanks Jenisa, we are all so glad you are back in your Car!!

    Justin & the crew

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