AWD Auto always has a loaner car available, or for short repairs, shuttle service. Their staff is very “real” and discusses everything with you in detail. They also provide detailed documentation. They’re honest, there’s no surprises, and they keep a close eye on any potential problems to keep them from becoming major problems.

Every time I feel like going “Office Space” on my car (for those who remember the copier/fax scene), AWD Auto finds a solution and fixes it in short order. I sincerely appreciate their professionalism, their efficiency, their availability, and their use of technology.

It is wonderful to be able to reach “my car guys” via email and take care of business through the website. Justin’s blogs are educational and signing up for updates will keep you up to date on Subaru issues.

Bringing my car to AWD Auto has taken the dread out of dealing with car repair personnel. These guys have taken automobile service to another level and you will feel the difference. They value and respect their customers, and truly care about what they’re doing.

Trust me– you will not regret making AWD Auto your go-to guys!

Thanks for the comments, and for being a great customer!

Justin and the crew

Jason

I was glad to help you through the repair. your kind words make it all the more worth the while.

Justin

My ’97 Outback 2.5L fell prey to the ominous head gasket condition so frequenly talked about on this site.
Since a facility like AWD Auto doesn’t exist here in CT, having the job done by some random shop wasn’t an option for me.
I’ve always done my own work on every car I’ve owned, so I decided to take it on with a freind who had a garage, an engine hoist and an engine stand.
I found AWD Auto through an internet search and after reading Justin’s articles (especially the one about the EXACT sympoms my Outback exhibited!), I figured I’d give AWD Auto a try for the parts I needed.
Little did I know what kind of experience I’d have with them.
I called and was surprised when Justin answered; I thought wow, you actually speak with the same guy writing these very informative articles? Very cool.
I ordered the parts and was happy to see them 3 days later, meticulously packed and in perfect condition.
Through talking the job over with my freind and Justin, I decided also to replace everything I could while the engine was out. 3 days later, the engine was out and we started dissassembly.
(Its not difficult to pull the engine but frequently, 15-25 degree New England winter days weren’t ideal for spending all day in the garage…
What took us 3 weeks probably would have taken 3 days in warmer weather!
OK, enough rambling…here’s what I’m getting at.
The parts came with an excellently written guide for doing this job…step by step with torque specs, tips and the
best chemicals to use…awsome!
OK, enough rambling…here’s what I’m getting at.
Justin / AWD Auto turned out to be the most invaluable resource I could have hoped for in guiding us through this challenging job.
When questions arose, (and there were many) Justin took the time to clearly answer them. I never felt rushed and Justin was eager to see that I had a good outcome.
This kind of customer service is a rare gem to find these days.
I couldn’t be more pleased in dealing with AWD Auto.
My Outback is running and performing better than ever and it gets much better gas mileage.
Anyone thinking of doing work on a Subaru would be foolish not to use this incredible resource.
Justin knows Subarus inside and out and has seen it all.
During the final testing of the job,
the engine wasn’t running right and the MIL was on. Was the timing off? God, I hope not!
Desperate, I called Justin yet again.
I described what was happening and he told me that the coolant temp sensor wasn’t connected.
Sure enough, that did the trick!
I couln’t be more satisfied.
Thank you!

Hope all is well with the Legacy

Justin

It was time for my 105,000 check up and I knew the dealership was going to charge me an arm and a leg so I decided to do some research on my own and attempt to find a Subaru shop. AWD popped up and I decided to give them a shot. I will tell you that this was one of the best calls I made. When I came to pick up my subaru Justin took me into the garage on showed me, hands on/face to face, what was going on with my car, explained why things needed to be replaced, etc. This was great! Nothing makes me feel better than someonen actually showing me what needs to be fixed rather than taking someones word for it. Being on a budget, Justin gave me several options for repair and a timeline on when he thought I should get things done. This kind of specialized customer service I have not found until my interaction with AWD.

Justin and his crew know and love Subaru and want the customer to be happy. There is not a better Subaru shop around and I recommend them to everyone I know who drives a Subaru. Great service, great ownership, overall an excellent experience!

Thanks Justin!

Here in Florida it’s really hard to find a good shop let alone a Subaru guy that wants to help not just take your money.

The Dealers here are just plain evil, Justin did more to answer my questions over the phone knowing I would never be able to bring my car there than the Subaru service department did knowing I would have too. It’s a shame there isnt more people like you trying to help everyone they can.

Buddy keep up the good work!

Dave D.

Justin & the crew

And on 12/31/08 I got the call that my car had suffered the thing Subaru’s are known for, a blown head-gasket, and
the estimage was $1800 bucks…

Then 2 hours later they call me again to say my whole engine has to go, and finally on Friday, 01/02/09 I am given the complete estimate of $4,851 bucks to fix!!
Happy New Year! Screaming and crying soon ensued!

They contacted my warranty company to have the repairs covered, and I was declined and declined and declined.
My car sat there at that location, for 6 weeks! During which they assured me they were really going to bat for me and doing all they could possibly do…
I was continuously declined by my warranty company, citing it due to a collapsed piston ring on my 4th ring, due to excessive carbon buildup, and some other technicality.. But lets just say it was something dramatically fake, that these mechanic’s who were supposed to be expert’s on Subaru’s failed to notice or to question it!

I was at the end of my rope, I had gotten into the habit of calling different mechanics and trying to get some more help or direction, when I happened to find All Wheel Drive Auto or AWD, via google.
During my break at work, I called them and spoke to Justin Stobbs, I explained my situation in my civilian terms since I do not speak mechanic!
Not only did he listen, he seemed as properly outraged as I felt. He also took a genuine interest in my problem/fight.
As soon as I mentioned the carbon buildup and the other strange measurement, he instantly said that was impossible! Or improbable..
He even asked me to fax him all of my info that I had thus far so he could take a look! Because what I said didn’t
make any sense.
He said he would take it home with him to look at… Basically doing homework by choice! After speaking with him, and hearing that! I was sold!

Now we ran into a few snags, my warranty company AUL really did not want to fulfill their end of the deal. And continued declining my requests. I got into the habit of calling them after I got off work and leaving multiple messages, that I rarely got responses to.

Justin found that Head Gasket repair was not included in my particular warranty, (Even though I was told otherwise when I purchased the policy), since my car had over 100,000 miles.

But eventually with the help of AWD and
Justin Stobbs, they were able to find some severe piston damage (Which explained the knocking sound) that was
included in my warranty!!

And as of, Thursday 04/02/09 I was able to drive my Forester home!!

It had been so long since I’d driven it, my tabs were expired and I’d forgotten how to use my CD player!
A small price to pay, when I have my investment and freedom back! With a new engine!

I look back to mid-February when I just happened to stumble apon AWD, and I Thank God that I called them!
I truly believe I would not have my car back, were it not for all their hard-work, persistance and good will!!!
AND they washed me car too!!
I didn’t notice until the next day when my car was shiny!!

Thanks very much to Justin and the guys at AWD and all they did for me and my car!
I truly appreciate them for all they did!