Today at the Shop We are replacing head gaskets on a Subaru Impreza that had recently been repaired at a local Subaru Dealership not that long ago, the customer in fact paid full price for the repair at the Dealership receiving no participation from Subaru due to the mileage, and the year of the Subaru.
The repair was short lived due to the nature of how the repair was made. One of the things I often comment on is the Subaru dealership flat rate pay system, how lousy it is for the customer and how it creates a situation where there is little to no value received when repairs are made by someone in to big of a hurry to care about the quality of the work being done.
In the pictures below you will see how the Dealer Technician prepared the surface of the block and heads during the course of the head gasket repair, there are heavy scratches in the surface and the new head gaskets didn’t stand a chance of sealing for the long term.
Here is a video where I demonstrate just how easy it is to do it right!
We also observed that the engine had in fact not been removed for the repair. What I have often tried to convey is that if you are the one paying for the repairs you are in control of the process and do not settle for less repair than you deserve. When I hear that the dealer wants to charge extra to remove the engine I cringe. When I see that despite the issue now being very well known that the Dealership service department still care so little about their customers that they allow the use of a whiz wheel to prep the gasket surface areas knowing thats its only about the production time of the repair and having nothing to do with Quality!
This situation applies to all makes and models in reality, but I will admit that I am surprised that Subaru has not done more to apply pressure to the Dealers to change the repair methods since the conclusion of the WWP-99 campaign.
So no matter where you live if you are faced with this situation instead of asking how much consider asking how will the repair be made. I know that in some parts of the country the choices are in fact limited, but you still control the situation and deserve the best repair possible not one done in a hurry.
Thanks For reading
Helping you get more out of your Subaru!